Job description:
- Responsible for managing Telesales Agent activity
- Giving motivation, advice and coaching n counseling session towards Telesales Agent in achieving targets
- Make recommendations for Telesales system improvements
- Monitor sales metrics and KPIs to track performance and identify areas for improvement.
- Prepare & analyze sales data & reports for monthly review.
Qualification :
- Candidate must possess at least bachelor's degree in any field.
- At least 1-2 years of working experience as Telesales/Telemarketing Supervisor (preferably from outsourcing / contact center industry)
- Strong leadership skills, with the ability to motivate and inspire team (agent & TL).
- Intermediate or higher skill of Ms.Excel / Google Spreadsheet is a must.
- Candidates within Bekasi domicile are preferable.
Job Type: Full-time
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