As a Virtual Guest Relations for a Property Management Company, you will provide administrative support to our clients in the property management industry. Your main duties will include handling incoming and outgoing communications with tenants and contractors, managing properties through different application, coordinating maintenance requests, and assisting with various administrative tasks.
Responsibilities:
- Handle guest inquiries, manage check-ins/check-outs, last-minute reservations, and emergencies.
- Oversee the turnover team, ensuring the cleanliness and readiness of units, including coordination of linens and towel services.
- Oversee the maintenance & contractor teams ensuring quality upkeep of the properties.
- Monitor property conditions through photographic documentation pre- and post-cleaning to support dispute resolution.
- Ensure completion of daily operational tasks such as checking battery levels of security devices, maintaining kitchen supplies, and tracking pet fees.
- Manage claims and disputes with online travel agencies.
- Conduct market research to identify profitable cities/zip codes for short-term rental opportunities.
- Perform due diligence on short-term rental regulations in potential cities by researching public ordinances and liaising with city offices.
- Utilize company methods to identify and reach out to target properties for corporate leases and short-term rentals.
- Create revenue projections for potential properties and compile data into a company database for evaluation.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Proficiency in software tools and applications.
- Experience in real estate, property management, or related field is preferred.
- Must be willing to work in shifts. Shift Schedule (PST): Day Shift: 4:00 AM – 12:30 PM PST and Night Shift: 8:00 PM – 4:00 AM PST
- Competitive salary
- Work From Home
- Flexible Hours
Laporkan lowongan
