Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website: www.turnerandtownsend.com
Job Description
To support the Operations Manager and Business Support Manager in ensuring the efficient operation of business systems, compliance processes, and finance administration. This role is responsible for overseeing D365 access and utilization, managing WIP reporting, driving capability improvements, and facilitating compliance activities. The position also provides ad-hoc support for legal and risk management processes, contributing to the operational integrity and risk resilience of the Indonesia business unit.
- Manage D365 user access and coordinate onboarding training for new joiners, ensuring secure access and system readiness aligned with their roles.
- Oversee the review, update, and analysis of WIP data in D365, coordinating with project and cost centre leads to ensure financial accuracy and timely follow-ups.
- Design and deliver structured D365 refresher training programs, identify system knowledge gaps, and drive user proficiency through targeted capability development.
- Coordinate follow-ups on regional compliance and risk reports, facilitate contract reviews, and support leadership with insights into mitigation measures and contract status.
- Track and enhance client care compliance by ensuring timely survey submissions, facilitating structured client feedback discussions, and supporting engagement follow-up efforts.
- Liaise with legal service providers (e.g. Acclime) to manage required documentation and regulatory processes, and provide strategic support for finance and risk management initiatives
Qualifications
- +3 years of progressive responsibility in organisation of similar size and profile to Turner & Townsend, preferably in business systems administration, compliance support, or operations.
- Experience with system similar to Microsoft Dynamic 365 (D365) is an advantage.
- Strong organizational and time management skill, with the ability to priorities and meet deadlines while maintaining a high standard of quality.
- Attention to detail, collaborative, proactive, and solutions-focused approach.
- Excellent written and verbal communication.
- Proficiency in English and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Team player who is willing to adapt to changing priorities of the business.
- Ability to independently manage deadlines and support team.
Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at www.turnerandtownsend.com/
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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
