Client Services, Claims Officer Aon Reinsurance Brokers Indonesia
- Jakarta, Indonesia
About Aon
At Aon, you’ll be part of a team which will support and inspire you and provide the opportunities and resources to develop your skills. It’s an environmenCt which encourages you to achieve your best - together we’ll empower results. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
The Opportunity
Focus on handling and settling claims, including collecting and reviewing claims documents, make settlement recommendations, and coordinate payments.
Responsibilities
Support Claims matters:
- Communication and management of internal and external stakeholders' expectations
- Build client relationship in tandem with Client Relationship Manager, working as a Client Team
- Support carrier meeting for specific claims
- Support claims data analysis and reporting. Monitor claims SLAs and take accountability for performances.
- Issue claims/cash calls in accordance with contract terms and SLA
- Notify the reinsurer of client’s claims within 1 working day from receipt from clients
- Assist the client in obtaining information regarding the progress of the treaty claim status
- Acknowledge of claim notification from client within 3 working days
- Submission of claims supporting documents within 1 working day of receipt from the clients to the reinsurers
- Provide weekly claim approval update to clients
- Quality control of claims information and reporting to business partner in timely manner
- Timely updating of major/ large losses to brokers
- Obtain periodic update from clients on outstanding loss reserve movement and status of open claims
- Interacts with internal and external stakeholders on technical matters (face-to-face meetings, conference calls and emails)
- Supports Claims Negotiation and Settlement of Claims and seeks support internally for more complex cases.
- Defer to Regional client services team on decision making of any claims and settlement matters
Adhoc Matters
- Actively engage with Finance colleagues for the efficient collection of balances
- Actively engage with Regional Client Services team to ensure alignment to Global Standardization and Best Practices
- Managing stakeholders through presentation of facts and data as well as relationship building
- Any other duties as required by the management.
Skills and experience that will lead to success
- Bachelor’s degree
- Minimum 1 year of experience in related field.
- A combination of analytical and interpersonal skills, along with knowledge of claims handling procedures
- Good communication & presentation
- Good in English
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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