Our company dedicated to the Health & Wellness sector is opening an exciting new chapter at Ciputra World Office Tower, Surabaya, Jawa Timur, Indonesia.Our mission is to empower individuals and communities through innovative health solutions and wellness programs. As we continue to grow, we are looking for a dedicated and empathetic individual to join our team as a Customer Care & Service Representative.
This role is a great opportunity for someone who thrives in a dynamic environment and is passionate about helping others live healthier lives. As a frontline representative of our brand, you will play a crucial role in providing support, guidance, and a caring experience for our customers — both online and offline.
Responsibilities:
- Respond to customer inquiries via phone , chat and social media with professionalism and empathy
- Provide product information, troubleshoot concerns, and ensure customer satisfaction
- Collaborate with internal teams to escalate and resolve issues promptly
- Maintain accurate records of customer interactions and feedback
- Support wellness program participants with relevant information and guidance
Requirements:
- Female candidate preferred
- Education: Bachelor's degree (S1) in Pharmacy (Sarjana Farmasi) or Nutrition (Sarjana Gizi) preferred
- 1 to 3 years of experience in customer service, healthcare, or wellness-related industries is a plus
- Strong communication and interpersonal skills
- Patient, solution-oriented, and able to multitask
- Comfortable working in a office work (placement in Surabaya, Dukuh Pakis)
If you're passionate about health, wellness, and genuinely care about supporting others on their journey to better living, we’d love to hear from you. Let’s build a healthier, more connected world — together.
Job Types: Full-time, Trial period contract, Fresh graduate
Contract length: 3 months
Ability to commute/relocate:
- Surabaya: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- D1-D4 (Preferred)
Experience:
- customer service, healthcare: 1 year (Preferred)
