Job Description
- Serve as the main point of contact for customers in Indonesia, ensuring timely and professional support.
- Provide product-related guidance and after-sales support to customers, especially in the aquaculture or biotech sector.
- Maintain and update customer data, feedback, and case resolution in the internal system.
- Coordinate with logistics and warehouse teams to monitor order status, deliveries, and stock availability.
- Assist with onboarding and training customers on how to use test kits and diagnostic products.
- Liaison communication and collaborate with the international teams (including Singapore and Vietnam) using English for tasks.
- Occasionally assist in local marketing or business development activities (e.g. exhibitions, seminars, etc.).
- Support general operational tasks as assigned.
Requirements
- Based in Batam (Indonesia) and willing to work full-time on-site. (Monday - Friday)
- Have a passport and willingness to travel for business when required (within Indonesia and international).
- Proficient in English and Bahasa.
- At least 1 year of working experience in customer service, operations, or related roles.
- Experience or interest in biotech, aquaculture, or warehouse/logistics is a strong advantage.
- Excellent communication, coordination, and problem-solving skills.
- Responsible, detail-oriented, and customer-focused.
Benefits
- Competitive salary based on qualifications and experience, along with other benefits (to be discussed in the interview).
- Social insurance in accordance with local labor laws.
- A dynamic and professional working environment in a multinational company.
- Opportunities for career development alongside an experienced and specialized team.
- Onboarding training in industry knowledge, company products, and technologies.
Job Type: Full-time
Ability to commute/relocate:
- Batam: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- English and Bahasa (Preferred)
Location:
- Batam (Required)
Willingness to travel:
- 25% (Required)
Application Deadline: 09/30/2025
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