Digital Advertising Operations

The day-to-day activities:

• Maintain the highest accuracy and standards around campaign setup, reporting and customer service.
• Traffic campaigns and ads in companyAd’s proprietary systems.
• Complete campaign audits using checklists to ensure accuracy and completeness of campaign.
• Provide campaign screenshots.
• Generate Weekly and End of Campaign reports.
• Respond to daily tickets and tasks in an efficient, effective and timely manner.
• Provide support and coverage to other team members, so that the overall team’s daily tickets and tasks are responded to in a timely manner, and quality and service standards are maintained.
• Proactive in learning and developing oneself in order to be up to date with new information, constant changes and to be a well-versed specialist in all aspects of daily operations.
• Not be afraid to challenge the status quo and proactively surface challenges and solutions, and drive automations, operational efficiency, effectiveness, and service excellence.
• Proactively suggest and drive enhancements to ticketing workflows.
• Participates in projects to improve processes and product capabilities, and that contributes to the team’s goals.
• Perform other duties as assigned by the Ad Operations Team.

The must haves:

• Bachelor’s degree or with equivalent work experience;
• Data Entry and/or QA experience in a BPO environment
• Excellent oral and written English communication skills.
• Outstanding attention to details, organizational and prioritization skills.
• Flexible to work in different Southeast Asian time zones.
• Able to work productively and efficiently in an independent setting.
• Creative and analytical problem solver with a passion to provide exceptional customer service.
• Resilient in the face of adversity, high work volume and constant changes.
• Strong desire to contribute to building a world class operations team that delivers impeccable accuracy and service to stakeholders.
• Passionate about operational excellence, solving problems, process automation, optimizing workflows, initiating process, system, and product improvements, and contributing to projects to achieve business outcomes.
• Fast paced, strong sense of urgency and commitment to work.
• Excellent problem solver.
• Analytical with a strong bias for data-based decisions.
• Collaborative team player.
• Proficient in Microsoft Excel / Google Sheets and PowerPoint / Google Slides.
• Can work on a hybrid set-up

Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan

Pertanyaan Lamaran:

• Berapakah usia anda saat ini?

Pendidikan:

• S1 (Diwajibkan)

Pengalaman:

• Digital Advertising Operations: 1 tahun (Diwajibkan)

Bahasa:

• Inggris (Diwajibkan)