MAJOR FUNCTION
Responsible for ensuring the smooth operation of all departments under your supervision with the goal of ensuring overall cleanliness of the Hotel, guestrooms and all public areas. Also responsible for controlling expenses to agreed budgets while coordinating preventive maintenance, renovation projects and capital expenditure needs, enforcing operating procedures and policies, scheduling, training and development, purchasing, inventory, inter-department communications, and the enforcement of health and safety compliance.
DUTIES AND RESPONSIBILITIES
Develop and oversee all functions of the Housekeeping Departments.
Ensure all compliance issues are adhered to with regard to health and safety.
Assist with the development of annual budgets and targets for areas under your supervision.
Prepare and produce detailed financial reports as required in a timely fashion.
Use various financial management skills to analyse performance results to identify profitability shortfalls or opportunities to reduce costs, improve overall profitability and meet budget goals.
Ensure departments under your supervision are managed to control costs and meet budget goals.
Provide on-going communication to all areas under your supervision regarding policies, programmes and procedures.
Ensure all operating procedures are adhered to for areas under your supervision.
Review and modify operating manuals for areas under your supervision as required.
Conduct regular walkthroughs of public areas, back-of-house areas and guestrooms to ensure established Housekeeping standards are adhered to.
Oversee the routine cleaning and preventive maintenance of all Hotel front and back of house areas.
Prioritise, troubleshoot or schedule work as appropriate to meet business needs for ad hoc cleaning projects.
Work with Engineering to develop and maintain a preventive maintenance programme for all equipment installations, building ground, furniture and fixtures to ensure maximum utilisation, minimum breakdown and high standards of quality.
Review hotel arrivals, departures and in-house reports to ensure all special Housekeeping arrangements are properly carried out.
Ensure guestroom and master keys are properly managed at all levels.
Ensure all guestrooms are serviced following established standards and procedures.
Ensure guest valet is properly charged according to established standards and procedures.
Oversee the regular service and maintenance of Housekeeping equipment and monitor their efficiency and utilisation.
Coordinate tasks in the preventive maintenance programme as per schedule.
Ensure the full life cycle of items in the Hotel (linens, textiles, carpets, furniture, fixtures, uniforms, supplies and equipment, etc.) is managed through proper care, cleaning and maintenance.
Be readily available to handle guest queries and resolve issues in a timely and professional manner.
Requirements
REQUIRED SKILLS
Self-motivated.
Innovative thinking.
Strong interpersonal and communication skills.
Strong leadership, coaching and counselling skills.
Strong analytical skills and strategic thinking.
Good financial management skills.
High attention to detail.
Ability to organise and lead complex projects.
Able to multi-task and prioritise tasks consistent with business objectives.
Computer literate with knowledge of Word, Excel, PPT, industry related software desired.
Must be fluent in English, conversational in local language desired.
Graduate of a 4-year degree desired.
Minimum of 2-years of experience in the same position or strong track record as a Housekeeping Manager or Supervisor in a Hotel for at least 5-years.
Perks and Benefits
Maternity & Paternity Leave
Medical & Health Insurance
Work From Office (WFO)
Karyawan Kontrak
House keeping
Department Head/Manager
Indonesia
Laporkan lowongan