Food & Beverage Manager
4-5 star International Hotel Chain
MAJOR FUNCTION
Responsible for managing and coordinating all aspects of Food & Beverage departments with the goal of ensuring smooth operations, exceeding guest expectations and maximising revenues and profits to agreed budgets.
DUTIES AND RESPONSIBILITIES
Develop and oversee all functions of the Food & Beverage Division.
Maintain current licenses and permits as prescribed by your jurisdiction for your division.
Assist with the development and implementation the Hotel sales and marketing plan.
Develop the annual budget and targets for areas under your supervision.
Prepare and produce detailed financial reports as required in a timely fashion.
Use various financial management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities.
Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.
Build market share by developing short and long-term strategies for the Food & Beverage Division including the identification of business opportunities, promotions and areas where products and services can be improved.
Develop and implement the Food & Beverage marketing plan including the development of menus, promotions and pricing strategies as appropriate.
Oversee all Food & Beverage Division marketing promotions.
Coordinate with Sales and Rooms to develop cross promotions as appropriate.
Ensure your division is managed to control costs, increase revenues and meet budget goals.
Provide on-going communication to all areas within your division regarding policies, programmes and procedures.
Ensure all operating procedures are properly implemented within your division.
Review and modify operating manuals within your division as required.
Regularly review outlet reservations to oversee the management of guest requests, VIP arrivals, group bookings and other reservations requiring special attention.
Ensure all guests are provided with efficient and professional service and that all Food & Beverage items are presented according to established standards and procedures.
Oversee the handling of VIP guests including meet and greet and amenity arrangements.
Oversee the handling of event bookings to ensure all specifications are properly delegated and arranged.
Be readily available to handle guest queries and resolve issues in a timely and professional manner.
Conduct regular walkthroughs through all Food & Beverage front and back-of-house and food storage areas and coordinate preventive maintenance and general cleaning programmes with Housekeeping and Engineering.
Conduct regular inspections of Food & Beverage outlets and events to ensure standards of quality are adhered to.
Ensure all health and safety precautions are met to established standards and procedures.
Oversee all billing, cashiering and cash float procedures in your division.
Be available to address issues with regard to charge disputes and discrepancies when required including the authorisation of rebates, discounts and comps.
Monitor department spending and recommend corrective actions as necessary.
Review and negotiate tender documents and vendor contracts as necessary.
Oversee all purchasing, receiving and inventory practices and exercise risk management skills to prevent improper handling, damage, spoilage or theft of inventory items.
Ensure the best candidates fill vacancies by participating in the recruitment of Employees under your supervision.
Develop and constantly review the succession plan within your division and develop cross training and professional development programmes for the advancement of potential Supervisors and Managers.
Conduct regular performance appraisals for Managers and Supervisors to assess employment eligibility during their probation period, and opportunities for development throughout their career with the Hotel and SBI.
Ensure Managers within your division are properly carrying out probationary reviews and performance appraisals as required and review all appraisals for underperforming Employees.
Identify training opportunities and ensure training objectives are met within your division.
Address issues with regard to Employee misconduct and disciplinary action as per HR procedures.
Manage the schedule for Department Heads in your division to ensure proper coverage to meet business needs.
Review payroll costs for your division and make recommendations where appropriate.
Attend and coordinate regular meetings including management and departmental meetings for areas under your supervision.
Act as Manager on Duty as required.
Coordinate functions and activities with regional, divisional and corporate offices as appropriate.
Monitor the condition of facilities and make recommendations on maintenance repairs or renovations and refurbishments requiring capital expenditure budgets to ensure an updated look and feel for the Hotel.
Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
Perform other assignments to meet business needs as directed by your superiors.
Requirements
REQUIRED SKILLS
Self-motivated.
Innovative thinking.
Strong interpersonal and communication skills.
Strong leadership, coaching and counselling skills.
Strong analytical skills and strategic thinking.
Strong financial management skills.
High attention to detail.
Ability to organise and lead complex projects.
Able to multi-task and prioritise tasks consistent with business objectives.
Computer literate with knowledge of Word, Excel, PPT, industry related software desired.
Must be fluent in English, conversational local language desired.
Graduate of a Hotel or Restaurant Management degree desired.
Minimum of 2-years of experience in the same position or strong track record as a Manager in the Food & Beverage Division of a hotel for at least 5-years.
Perks and Benefits
Medical & Health Insurance
Maternity & Paternity Leave
Work From Office (WFO)
Karyawan Kontrak
F&B Services
Department Head/Manager
Indonesia
Laporkan lowongan