Operations Associate (Key Accounts)

What You’ll Be Doing

• Serve as the primary liaison for clients regarding the management of their employees, offering guidance on matters such as leave administration, claims alignment, performance concerns, and contract-related queries.
• Provide comprehensive support to employees throughout their employment lifecycle—including onboarding, benefits and compensation inquiries, compliance, insurance matters, and contract preparation or updates.
• Utilize internal systems and tools to manage and update employment records, track key data points, generate reports, and support basic salary calculations as part of daily operations.
• Facilitate the annual performance review process by coordinating schedules, distributing necessary guidelines, and ensuring timely completion in collaboration with internal teams and clients.
• Build and maintain strong relationships with both clients and employees to promote engagement, trust, and long-term retention.
• Respond to day-to-day queries and resolve issues efficiently and professionally; escalate more complex or sensitive concerns to the appropriate managers when needed.
• Collaborate with internal departments (e.g., payroll, legal, HR) to ensure seamless service delivery and consistent communication across all touchpoints.

Why You Should Join Us

• Cross-Functional Collaboration: You will have the chance to work cross-functionally and across different geographies
• Building Relationships: You will meet a lot of employees from different backgrounds with similar interests in growing and developing their career at Glints.
• Key Individual Contributor: Your contribution is not only important but impactful for the wider organisation
• International exposure: working with team members coming from different SEA countries.

Who We Are Looking For

• At least 3 years of experience in client support, or customer success.
• Strong interpersonal and communication skills with a professional, service-oriented approach.
• Confident, proactive, and personable, with the ability to engage and support external stakeholders effectively.
• Comfortable in fast-paced environments and adaptable to change.
• Analytical thinker with a track record of identifying root causes and implementing effective solutions.
• Highly organized with strong attention to detail, especially in data management and documentation.
• Proficient in Excel or similar tools for data entry, tracking, reporting, and basic payroll calculations.
• Familiarity with or willingness to learn HRMS, payroll platforms, and other relevant systems.
• Professional English proficiency (written and spoken) for clear communication with regional and global stakeholders.
• Experience working cross-functionally and serving as a main operational point of contact.
• Knowledge about HR operations and payroll is a plus.