About the Assignment:
- Guide our consumer and partners in using our products
- Manage service enquiries and disputes arising from our consumer and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community building efforts with our consumer and partners
The Core Objectives:
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Essential Experience / Criteria (Mandatory):
-Min S1 Psycology With GPA 2,75 (is a MUST)
-Min Fresh graduate and max 2 years in the same position (entry level)
-Willing to work in the shifting schedule
-Experience in customer service area
-Clear Articulation and good communication in Bahasa
-Sense Of Empathy
-Able to set the friendly tone (Smiling Voice)
-Good analytical skill
-Typing skill with WPM 50 & Accuracy 90%
-Fast response, effective and efficient in working
-Able to work within dynamic environment
-Vaccinated min 2 Doses
-Minimum able to speak basic English, however, MUST be able to write in English
Jenis Pekerjaan: Kontrak
Panjang kontrak: 3 bulan
Pertanyaan Lamaran:
- Berapakah usia anda saat ini?
- Dimanakah domisili anda saat ini?
- Apakah saat ini Anda masih aktif bekerja?
Pendidikan:
- D1-D4 (Diwajibkan)
