Permanent
Job Description
Be part of something bigger. Decode the future.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.
For more than one hundred years now, we’ve been working at the forefront of shaping lives for the better, developing products that meet people’s demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build a future home!
All about the role:
This role will be responsible to lead service team including customer service, technicians, product registration to local governance, spare part operations and service sales activities.. Deliver best in class services and develop strategies to increase quality, efficiency and resolves customer issues. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationship.
What you’ll do:
- Develop working knowledge of industry regulations, restriction and laws and ensure service adheres to all regulations
- Monitor departments issues and client complaints to define patterns and work to lessen recurring issues
- Oversees procedures and policies for better handling of customer
- Ensure compliance with regulatory requirements impacting customer care function
- Ensure department goals align with organizational goals and help teams drive strategic partner and initiatives
- Continue with the transformation initiatives of service partner and field operation to uplift after sales service branding followed by better customer satisfaction.
- Responsible for aftermarket business & commercial development in Indonesia such as sales of spare part, accessories & extended warranty services; working on the development and execution of sales plans, targets and budgets according to business unit functional sales strategy
- Team motivation to reach company’s goal
Who you are:
- Degree in Business Administration, Technics or other relevant disciplines
- Excellent experience in management role delivering technical services and improving services
- Good comprehensive industry knowledge
- Good track record of delivering and improving services in support of a growing organization
- Effective leadership skills, time management aptitude and problem sensitivity
- Strong interpersonal skills to manage relationship and lead group of people at various levels, and influence actions and decisions to conform the goals of the company
- Provides both business leadership and people leadership. Plans, monitors, co-ordinates and supervises the daily departmental activities.
- Accountable for team results & departmental KPI deliverables
Core Competencies:
• International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;
• Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture;
• Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions;
• Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners;
• Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization;
• Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results;
• Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priorities;
• Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!
Where you'll be:
- You will be based in the Jakarta office, Indonesia.
Benefits Highlights:
- Flexibility of work hours with hybrid work arrangement
- Discounts on Electrolux products and services.
- Medical & Hospitalization coverage.
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find out more:
- https://career.electroluxgroup.com/global/en
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