Indonesia Program Officer

Company Description

ABOUT GOOD RETURN

Good Return is a social purpose organisation working across the Asia Pacific region. We enable women and their families to access opportunity and build financial security. Our focus is providing responsible finance to local entrepreneurs, as well as education and business training to women and other excluded groups to build confidence and financial capability. The result is a growing generation of empowered entrepreneurs, taking control of their finances, their livelihoods, and their futures.

We are regulated as a public not-for-profit organisation by the Australian Charities and Not-for-Profits Commission (ACNC) and are fully accredited by the Australian Department of Foreign Affairs and Trade.

Job Description

We are seeking a dedicated and experienced Indonesia Program Officer to join our team in Jakarta, Indonesia. As a Program Officer, you will play a crucial role in managing and implementing our organization's programs in Indonesia, ensuring their effectiveness and alignment with our strategic objectives.

RESPONSIBILITIES

(Note: The KPIs outlined below are provided as a guide. Specific quarterly targets are to be negotiated with the supervisor)

1. Program Implementation and Capacity Building (60%)

• Support the implementation, facilitation, and participant engagement across our two programs: Financial Empowerment and Inclusive Finance, ensuring the effective rollout and alignment with Good Return’s objectives.
• Support the delivery of financial literacy and digital literacy training, along with technical assistance, partner coaching, and learner monitoring.
• Coordinate closely with partners (NGOs, financial service providers, and community stakeholders) to ensure effective project delivery and tool integration.
• Facilitate ongoing communication, planning, and reflection with partners, while supporting onboarding and capacity building of new implementers.
• Conduct scoping visits and needs assessments to identify and pursue opportunities aligned with Good Return’s mission and strategic goals.
• Conduct financial analysis of partner financial performance, as needed. 
• Maintain strong relationships with existing partners and contribute to partnership reviews and stakeholder data updates.

KPIs

1. Training delivered and digital tools adopted by partners.
2. Positive partner feedback on training quality and relevance.
3. Projects implemented smoothly, on time, and within budget.
4. Program and Annual Business Plan targets met with timely reporting.
5. Partner capacity improved, shown by survey results and performance.
6. Strong coordination, data accuracy, and stakeholder relationships maintained.

2. Monitoring, Evaluation & Learning (20%)

• Collect data through digital tools and field visits to monitor project progress and participant engagement.
• Collaborate with MEL team to ensure high-quality reporting.
• Conduct interviews or focus groups with learners and partners to capture impact stories.
• Support evaluation reporting and dissemination of learnings.

KPIs

1. Data collection completed accurately.
2. Stories and feedback collected and documented.
3. Project reporting completed on time. 
4.  Learning shared internally and with partners.

3. Program Development and Support (20%)

• Support development of new funding leads, program proposals, concept notes, and donor reports.
• Provide insight from fieldwork to inform project design and strategic decisions.

KPIs

1. Insights from field activities reflected in program design.
2. Active participation in stakeholder networks and learning exchanges.

4. Other duties as required

Qualifications

SKILLS & ATTRIBUTES

Essential

• Indonesian national, fluent in Bahasa Indonesia
• Fluency in written and spoken English.
• Bachelor’s degree in economics, development studies, education, or a related field.
• 5+ years of experience in project implementation, preferably in financial education, training, impact investment, gender equality or community development.
• Strong coordination and partnership management skills.
• Strong understanding of financial capability and financial inclusion concepts, with an ability to contextualise and adapt tools and curriculums to local needs.
• Experience or familiarity with the financial sector or working with financial services providers in Indonesia.
• Ability to work effectively in a small team environment. 
• A passion and a commitment to Good Return’s vision of a world without poverty.
• A passion and commitment to gender equality, disability inclusion and cultural diversity. 
• Ability and willingness to travel within Indonesia and to other countries of operation, as needed.

Desirable

• Experience working with NGOs
• Experience with digital learning tools and technology-based education platforms.
• Experience with financial analysis, financial modelling or investment management. 

Additional Information

Location: The role is based in DKI Jakarta and involves considerable domestic travel, and requires an availability and willingness to spend up to 50% of time traveling within Good Return project locations in Indonesia.

Level of Effort: Full-time

Direct Reports: This role does not supervise any staff.

How to apply: Applications can be submitted by selecting the 'I'm interested' link below.

Applicants should provide their Cover Letter and CV addressing how they meet the criteria for the position. Cover Letters can be written in the message section or uploaded together with a CV file.

We would love to hear how you heard about the position.

Enquiries can be directed via the Good Return website https://www.goodreturn.org.au/contact

Applications close: Sunday, 15 June 2025 

Additional notes: 

• Good Return is an inclusive organisation. We strive to build a team that truly represents our diverse society and those of the Asia-Pacific communities we operate in. We actively encourage all applicants, regardless of gender, age, ethnicity, disability, and sexuality, to apply. If you require adjustments to the recruitment or interview process to accommodate your specific needs, let us know and we will try to provide them.
• Good Return is a child-safe organisation. Our recruitment processes reflect our commitment to the protection of children from abuse; successful candidates will need to comply with our Child Protection Policy and undergo pre-employment checks.