We Are Hiring
Project Engineer
Qualification
- Male, 25-45 years old
- Bachelor's degree in Engineering, preferably In Electrical, Mechatronics, or a related field.
- At least 2 years of experience as a Support Engineer, Project Engineer, or a similar role in a related industry.
- Experience in handling and resolving technical issues as well as customer support.
- Proficiency in using and applying the technology products or equipment sold by the company.
- Deep understanding of product installation, troubleshooting, and maintenance.
- Ability to create and manage technical documentation and training materials.
- Excellent communication skills, both verbal and written, in English and Indonesian.
- Ability to clearly present product information to customers and internal teams.
- Ability to work collaboratively with cross-functional teams and build strong relationships with clients.
- Negotiation and persuasion skills to support sales activities.
- Strong analytical abilities to diagnose technical issues and provide effective solutions.
- Ability to analyze project needs and ensure that product technical specifications meet those requirements.
- Proactive, highly motivated, and able to work under pressure.
- Willingness to travel to client locations as needed.
Job Description
- Provide technical assistance to clients using the company's products.
- Investigate and assist in resolving client issues, working with cross-functional teams to address these problems.
- Accompany the sales team on visits to customers to support them in terms of product knowledge, product application, installation, and user training.
- Create and maintain customer-facing support documentation, such as knowledge base articles and FAQs
- Conduct training for the sales team on how to use the company's products, and enhance product knowledge across all teams.
- Offer technical assistance to review all client inquiries and provide the sales & admin sales team with information on whether the inquiry is complete before forwarding it to the procurement team.
- Analyze and support future company projects, ensuring all technical and product application aspects meet project requirements.
Send Your Resume To:
Email: [email protected]
Subject: Project Engineer (Your Name)
Job Summary:
The Technical Support Specialist plays a crucial role in delivering comprehensive technical assistance to clients and internal teams. This position is responsible for resolving client issues, supporting the sales team with product knowledge during customer visits, and conducting training sessions. The role involves creating user documentation, evaluating client inquiries for completeness, and collaborating across departments to ensure effective product application and support. Additionally, the Technical Support Specialist contributes to the success of future company projects by providing technical insights and ensuring project requirements are met.
Job Types: Full-time, Contract
Contract length: 12 months
